Introduction
This guide shall assist you in fixing a jammed disk tray if you followed thoroughly the troubleshooting steps with no positive results.
Tools
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            Find and locate the disk tray it is located top right hand side of the component when the back of the device ( dvd player ) is facing you. 
 
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            Locate and gently remove the data strips on the tray. There are three in total, two on the left hand side and one on the right. 
 
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            After removing the clips slowly incline the disk drive towards you and unclip it from the two (2) brackets located on the top 
 
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                            Conclusion
                          
                          To reassemble your device, follow these instructions in reverse order.